Refunds

Thank you for trusting our products. Below, you will find the policies and procedures applicable to refunds:

Refund Conditions

• Refunds are available for unopened products in their original condition.
• The refund request must be made within 14 days of receiving the goods.
• Exclusions from refunds:
  • Tickets for events.
  • Personal care products (for hygiene reasons).
• Returns within 14 days are free of charge, provided that a withdrawal request is submitted to us in advance.

Procedure

To request a refund, please follow these steps:

Contact us and submit a withdrawal request.

Alternatively, you can reach out to our support team via the contact form.

Returns

After confirmation of the withdrawal, returns can be made free of charge. Please send the products to the following address:
Reico & Partner Vertriebs GmbH
Zunftstr. 3
86869 Oberostendorf
Germany

Please note:

• Without prior contact and approval for the withdrawal, return shipping costs are the customer’s responsibility.

Processing and Refund

• Once the return is received and inspected, the refund will be issued to the original payment method.
• Processing may take up to 7 business days.

Contact

If you have any questions or are unsure about the process, please feel free to contact us using our contact form.
Alternatively, you can reach out to your designated sales partner or sales representative, both of whom will be happy to assist you with any queries or concerns.

We appreciate your understanding and cooperation!