You will receive the tracking number of the respective parcel service provider with the order confirmation. There you can view detailed information about the status of the delivery. You will also find the tracking numbers in your online customer account.

Usually, we need two to three days for the goods to be handed over to the shipping service provider. Please note that this may be delayed by public holidays and weekends.

The shipping costs are calculated when the order is finalised. The main factors here are the choice of shipping service provider, possible additional delivery costs for deliveries to islands and the country of fulfilment.

Please contact us via our contact form. You will find it on the details page of the order in question. Click on "Report concern" and fill in the necessary details. You can return unopened goods to us free of charge within 14 days of delivery. We will get in touch with you as soon as possible regarding the processing.

Please contact us as soon as possible and state your order or customer number. The quickest way to reach us is by sending an email to info@reico-vital.com Please note that cancellation is only possible up to a certain point in time. 

Our logistics processes are designed to be quick, which is why it is not possible to intervene in ongoing processes and handle orders preferentially. We apologise for any inconvenience this may cause.